From the category archives:

public process

Our Role as a Facilitator: to Protect and Serve the Public Process

by Marlene March 10, 2017

During a recent facilitation, we were reminded of the importance of the role of facilitator – to protect the process, which allows participants to do their best work. In this case, it was gathering input around an important neighborhood issue and participants were passionate. They wanted their voices heard and we wanted to ensure they were heard. […]

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A Strong Communication Plan Can Guide You Through a Crisis

by Marlene April 1, 2016

Our work in guiding clients through crisis communications is also an education on the foundation of communications. Today was no exception. We lay out research plans which help determine objectives, strategies, messages, tactics (and all that goes into these) and build a plan around these elements. We move as fast or as slow as the […]

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Facilitation, and what it means as an observer

by Marlene March 28, 2016

I’m not sure who I would have turned out to be. I might still be drinking bottled water. I might want a yard full of grass. I might have been someone who mistrusts the public process. I’ll never know. What I do know is this: I care. I care where my water comes from, and […]

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Public Participation Leads to Informed Decisions

by Marlene September 9, 2010

It’s really too bad we can’t operate our businesses in a vacuum. We wouldn’t have hit the roadblocks we did if it weren’t for that pesky public. Do we really need to involve the public in the planning of our new location, new project, etc.? I have heard these comments and questions more than once. […]

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